Companies transforming the digital front need to focus on Business Process Management. The primary challenge in this transformation is ascertaining precisely what this management approach involves.
Business Process Management goes smoothly with strategies of digital transformation for businesses because of its technology-driven approach, and this is being made more and easier through a wide range of new and continually evolving software packages. The modus operandi helps in synchronizing the important components of digital transformation like automation, Internet of things and big data analytics. To be more effective, however, the strategic outlook needs to combine people, processes, and technology, giving equal weight to each and everyone.
One of the many reasons for digital adoption by so many businesses is the strong need for greater agility and increased pace — thereby allowing better response to the dynamically changing market situations or customer expectations level. Traditional or conventional management models can provide quite a few tools to assist in this, but very few are aligned with the process of digital transformation.
What is Business Process Management?
Business Process Management falls within the range of operations management. It cites to any sequence of tasks or events that needs to be performed for a business to operate. This discipline employs different methods to discover, model, measure, improve, analyze, optimize and automate business processes. The fact that there are so many different models to select from refers that, while there is a common goal to achieve of business efficiency, there is no specific accepted approach as to how this can be achieved or cannot be achieved.
Unlike other quality management tools, Business Process Management is not suitable for making incremental or sectional improvements to a process or expecting exponential growth only to a certain departmental output, but it instead focuses on improving the overall corporate performance.
The main concerns of the Business Process Management approach is that it includes assets management, asset development, and delivery of value-added products or appropriate services to the clients.
Unlike many other business tools that fall within the scope of Total Quality Management(TQM), Business Process Management is a way of approach wherein custom-tailored technology for each kind of business need is used. People and technology is the common focus of Business Process Management.
An area in which technology is being used to support the Business Process Management approach is the analysis of real-time information and then using it. For BPM to work, these datasets need to be responded to, by some tools like real-time dashboards. With this, there are often specific, predefined filters that allow exception management so that the executives only respond to critical events they wish to work on.
Business Process Management and digital transformation
There are five core ways through which Business Process Management fits with the digital transformation journey that many businesses are currently undertaking.
1. Use of process engines
Process engines are software tools that are designed to allow for modeling and running of technological applications that follow, and it includes business rules.
2. Business Analytics
The second area is making the right use of business analytics. The software can be efficiently used to enable managers to identify critical business problems, trends, and opportunities via smart reports.
3. Content Management
Content management covers a wide array of sophisticated tools that can allow for the storing and secure management of data.
4. Collaboration tools
The use of collaboration tools is aimed to improve intradepartmental and interdepartmental communication by fostering discussion forums, and message dashboards. These tools when used effectively can help uncover the roots of the next key innovation.
5. Agile organization
An Agile organization, responds to market shifts. Advances in automation allow business to adapt and survive better across most of the business units.
In this digital age, if you want to transform your business digitally, Business Process Management is the key.