Technology has replaced and restored many old ways of communication, transportation, and way of doing things. So much so that now, technology is all set to take over human workforce also. No, it’s not an exaggeration. It is near future. By employing software, based on artificial intelligence using machine learning, all the redundant tasks like keeping records, performing basic calculations and innate transactions, can be made human free.
The technology that works to robotize the jobs which require humans is called as Robotic Process Automation. Robotic Process Automation can be very convincingly labeled as ‘the driver of the future’. RPA aims at automating the processed which are otherwise carried out by humans in a business. The machines (or the software) are designed in such a way that they are capable of interpreting the message and manipulate the data in the required way.
Process automation has always been a part of many organizations, reducing the job of employees and making machine operation independent has always been one of the many functions of Business Process Management. Robotic Process Automation takes it to another level, Robotic Automation makes the machines smart, and enables them to gather, calculate, report and sometimes manipulate data thus reducing human interference by automating problem understanding and decision making.
What is RPA?
RPA is the process of enabling a system to function in the same way as it would function with human logic without actually employing any human. It is a derived from three technologies, namely: workflow automation, screen scaping and artificial intelligence. Huge and complex but rule-based processes are tailored and automated with RPA.
Where is RPA used?
RPA sits at the top of all processes; it synchronizes all the processes together and generates results which are overwhelming. RPS is employed in almost all the phases of business processes.
Front-end operations: RPA finds its application in a major frontend operation i.e. customer service. The new age trend of having a chatbot for your website is nothing but RPA. The functions of verifying the scanned documents, mapping them against the correct person, creating a contact center, automatic approvals and rejections and other similar functions are all possible because of employing RPA.
Back-end operations: Back end operations such as supply chain and other managing the data all can now be managed very well by using RPA. In a supply chain, the functions life procurement, quality check, monitoring inventory, calculating the expiry time are all done by RPA.
The structured, as well as the unstructured data, is handled precisely by RPA.
The health/care sector: Keeping each patient’s records, history of medicines, diseases, managing life insurance claims, verifying documents for settling claims can all be managed with RPA without any human interference. This is possible only with RPA.
Human Resources: Automation of Human resource work is possible in RPA. Recording job requirements and mapping them against the information extracted from candidate’s resume. Onboarding, offboarding, verification of employee’s documents and recording timesheet all the functions can be automated using RPA.
Advantages of RPA:
Employing RPA offers tremendous efficiency and scalability. There are many other benefits offered by RPA, here are some of the benefits:
1. Accuracy: With automation, the scope of any silly mistake becomes nil. The processes are highly accurate.
2. No bias: When it comes to processes which are highly derived from human emotions like recruitment, automation eliminates all the possible bias.
3. Scalability: There is a limit to working hours of a human being, but automatic processes can run 24*7 without any break.
4. Increased focus: There may be many distractions that human faces while working, but automation ensures great focus.
5. Increased productivity: With no distractions and no halts, the productivity increases seven folds.
6. Expenses: A human being working for you needs to be retained and thus is to be lured by good salary and other facilities. For automation, it is not true.
RPA is a great way to put processes in line and has a great future. Let’s see what other features the Robotic Process Automation has in future to offer.
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