In last few decades, Businesses have diversified themselves so much. From once a barter system to now cryptocurrencies in trend, Business has evolved leaps and bound. So has the approach of doing business. Business is no more a mere commerce between two enterprises but has become a science and subject of study. A lot of thought and research goes into developing a good business trait and efficient business processes.
Business doesn’t only mean a huge company with huge machinery and a grand infrastructure, with time and technology as a business can be as compact as a website or just a mobile application. However, the one thing that creates a business is its execution! For a business to bloom and flourish, it is extremely important that its processes are optimized and function smoothly.
To add value to the business processes it is important to develop a strong understanding of the business processes. There are different methods and techniques to deal with a human resource intensive business and a different approach to enhance an automated process. Since the processes are different in nature, the optimization aim and methods are different too.
Before using any technique it is thus essential to first understand the types of Business Processes your line of business falls in. The business processes typically are of three types:
• Primary Process ( also termed as essential process)
• Support process
• Management process.
The primary process is the fundamental line of business of the enterprise. It deals closely with the core values of the business and the value chain.
As the name suggests, a primary process is a basic process through which the enterprise delivers services/ products to its clients. Dealing this process is very crucial as this is the fundamental process as it directly affects the deliverables to the clients. These processes form an integral part of an organization and need to be paid close attention to.
The aim in optimizing this process is to add value at every step so as to give a value addition to the end product/ service that gets delivered to the client. Improving this process has a direct effect on the output of the enterprise.
Support processes are the processes which do not deliver the final product/ service to the client, but it creates an environment that is suitable for the primary processes to function smoothly. These processes do not directly generate value to the customer. Having said that, the support processes are also vital for the enterprise. The processes like management processes, accounting processes, and human resource processes facilitate the working of an organization.
Enhancing these processes means making the fundamentally and strategically strong. Although the support processes, do not add value to the client directly, they help in developing a solid working environment.
Similar to support processes, the Management processes do not add value to the end customer. These processes are more oriented to monitoring and analysing the business activities. These processes deal in up scaling the business, introducing new verticals and bringing innovation to the firm. Management processes are goal oriented and aim at designing and achieving tangible as well as intangible targets. Management processes help in making the enterprise a brand and by standing out and providing its clients with value in intangible terms.
Once the understanding of processes is clear, identifying the process which is to be optimized to achieve the set target becomes very clear.