What is Business Process Redesign ? What are the steps Involved in it ?
Is your business not giving the desired outcomes? Do you want to bring effective and realistic changes to your business? Try business process redesign to get faster and effective results.
Business process redesign involves every possible way to work out ways to improve the already existing processes. The best-case scenario involves cutting the costs and improving the productivity. This can be done by upgrading, updating and modifying the processes.
A refurbishment on any scale isn’t a project that can be taken lightly. It’s crucial to really understand what your goals are and what outcomes do you aim to achieve. People need to be realistic about all the potential shortcomings.
It’s human psychology so as to resist any change in the system. The employees might react negatively if you want to sweep modifications to the workplace in the wrong way.
What is Business Process Redesign (BPR) ?
The business process redesign (BPR) definition is it is a complete refurbishment of any organization’s key business process. This is done to achieve a significant leap in measurement of the performance. The examples include, return on investment (ROI), cost-cutting, and service quality.
Business processes that are supposed to be redesigned cover the whole range of critical processes. The critical processes involve manufacturing, production, sales, and customer service. Businesses might call in mentors and counselors to lead or contribute to the redesign process.
BPRs may be sometimes be costly and time-consuming, and lead to redundancies and the disturbance in the workflow. So, you need to make BPR strategies very carefully.
Can All Business Processes be Redesigned?
Yes, the whole system and every business process within it can be redesigned from the very start or even they can be casted-off altogether if they are not adding any value to either the company or its clients.
So, companies must review their operations, mission statements, and other crucial components essential for business prior to making any change in their business processes. For example, one may consider the following norms:
- Identify the important customers.
- Determine the way your business delivers value.
- Ask yourself what exact processes need to be redesigned!
- Compare your mission with the long-term goals. And check if the current objectives fulfill those.
What are the Steps for Effective Business Process Redesign?
If a process redesign makes sense to your business, then you should consider following the series of essential steps for your business which includes:
- Set up achievable and clear objectives and goals.
- Analyze all the business processes and identify the key business processes.
- Follow data capturing and processing on a daily basis.
- Merge multiple workflows in one single workflow.
- Design and develop changes to empower people involved in the process.
- Implement and monitor the changes.
Let us briefly understand these steps individually.
Set up achievable and clear objectives and goals
The design process required to achieve certain specific objectives. It is important to understand how you will take actions to achieve those objectives. And, this is possible only when you establish a crystal-clear outcome (what you expect from the new design of the business process). When you set or target a clear and achievable goal, then you can ensure that all the tasks work accordingly towards the same desired outcome. For instance, if you aim to create a better and more secure network then you have to make sure that everything from password reset processes to the ways people print need to be taken into account.
Analyze all the business processes and identify the key business processes
I understand that keeping a track of each and every process can be a cumbersome task to do but it’s crucial to have a clear and updates lists of them. If you don’t know the depth and core of the business processes, you can never make genuine and effective changes within your business.
Follow data capturing and processing on a daily basis
Make it a routine task to capture and record data as you receive them. This is essential to understand the in and out of business processes and what changes can you make for improving it. Don’t load yourself with extra work by keeping the data analysis part for later. Track and record them immediately.
Merge multiple workflows in one single workflow
It’s always recommended to keep things simple and uncomplicated in a business. Instead of creating multiple workflows, merge everything at single place.
Don’t separate new activities and changes to a different stream, try integrating them to the same workflow. Streamline and consolidate all your business activities by developing and improving designated business processes for each core business activity.
This also implies to the freelancers and contractors as well. In today’s business world, they prove to be an asset to your business. Don’t treat them as mere external resources. Count them equal to your regular, in-house employees.
Design and develop changes to empower people involved in the process
It is the simplest and easiest one. Empower the employees involved in the process to take charge and make decisions regarding them. Check if multiple approval levels are even required, or is it a sheer waste of time! Shred unnecessary red tapes and create a single approval system wherever possible.
Implement and monitor the changes
Successful business process redesign projects are clear, crisp and controlled. They dig out expertise from people all over the business so they can develop grounded processes in reality. Implementing and monitoring the impact of the change is important to check the working of the process. If the concept doesn’t work then all the processes need to repeated all over again.
BPR proves to be effective if companies want to break the mold and turn the tables to attain ambitious goals. For such cases, adopting any other process management measures will not be that effective. BPR aims to provide an organization the power to achieve all their desired objectives.
A BPR advances competence by extracting the limp and excess processes, cost-cutting, and sharpen the management procedures. We measure success by using the profitability metrics.